Lloyds Wealth required an independent, scalable recruitment model to support its growth and ongoing hiring needs, while ensuring access to high-quality talent across key areas of the business.
With a lean internal recruitment team and demand across Finance, Technology and Administration, Lloyds Wealth appointed Virtuoso as its Managed Service Partner following a formal tender process.
The Requirement
LLOYDS WEALTH needed to:
- Establish a standalone resourcing model following separation
- Support approximately 25% of hiring through external expertise
- Manage specialist and hard-to-fill skill sets
- Introduce and govern Tier 2 suppliers
- Reduce the administrative burden of agency management
- Standardise recruitment and selection processes
- Strengthen employer brand during organisational change
- Build strong stakeholder relationships across the business
The requirement went beyond vacancy filling — Lloyds Wealth needed a scalable recruitment infrastructure to support its future growth.
Our Approach
Dedicated Account Management
Virtuoso established a dedicated Account Director, Contract Coordinator and specialist recruitment team, providing clear accountability, consistent delivery and a single point of contact.
Embedded Specialist Delivery
We invested in understanding LLOYDS WEALTH’s business, culture and growth objectives, with consultants aligned to key functional areas and experienced in regulated financial services recruitment. The team operates as an extension of Lloyds Wealth HR function.
Managed Tier 2 Supplier Model
Where specialist requirements fell outside our core expertise, particularly Legal, Virtuoso coordinated Lloyds Wealth Tier 2 suppliers under a consistent governance framework, providing greater market reach without increasing internal management requirements.
Process, Governance & MI
We introduced standardised recruitment processes, structured briefing and assessment frameworks, centralised vacancy management and transparent reporting. Regular MI covers SLA performance, candidate sources, quality, market engagement and pipeline activity, providing insight to support workforce planning and early intervention.
Partnership & Continuous Improvement
Our approach is based on open communication, accountability and proactive challenge. We work closely with hiring managers and stakeholders to identify opportunities, provide market insight and continuously improve recruitment delivery.
What we Delivered
Since June 2021, Virtuoso has:
- Recruitment across Finance, Technology and Administration
- Supported recruitment across 50+ job titles
- Implemented and governed Tier 2 supplier partnerships
- Reduced internal time spent managing agencies
- Delivered a consistent candidate and hiring manager experience
- Built strong stakeholder relationships across Lloyds Wealth
In 2026, Virtuoso secured its fifth contract renewal, demonstrating sustained performance, trusted partnership and long-term strategic value.
The Outcome
Virtuoso has provided LLOYDS WEALTH with more than recruitment delivery — we designed and embedded a scalable resourcing model that combines direct recruitment, managed supplier provision, governance, commercial control and market insight.
The result is a recruitment function that supports both immediate hiring requirements and LLOYDS WEALTH’s longer-term growth strategy.
Client Testimonial
“Since establishing our independent resourcing model in 2021, Virtuoso has been a trusted Managed Service Partner supporting recruitment across Finance, Technology and our wider support functions.
During a critical period of organisational transition, they collaborated closely with us to design and embed consistent recruitment processes, introduce structured supplier governance and strengthen our employer proposition.
Their team operates as a true extension of our HR function — proactive, commercially aware and committed to delivering a high-quality experience for both hiring managers and candidates.
We value the transparency, communication and accountability they bring to our recruitment delivery.”
Douglas Boe, HR Business Partner
